"Who's Your Gladys?" Podcasts
The Who’s Your Gladys? Interview Series
Hosted by Marilyn Suttle and Lori Jo Vest, this podcast series will introduce you to best-selling authors, customer service experts and thought leaders with wisdom to share.
Listen for valuable tips and strategies you can put into place right now to keep your customers coming back. Come back or head to iTunes™ to hear new interviews regularly.
John DiJulius is the bestselling author of two customer service books, and successful entrepreneur of two businesses; John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The Di-Julius Group, a consulting firm focused on changing the world by creating a customer service revolution.
Karen Russo is the award-winning author of The Money Keys: Unlocking Peace, Freedom and Real Financial Power.With her unusual blend of experience as an MBA from Columbia University, an accomplished corporate trainer, top selling salesperson, and an ordained interfaith minister, Karen shares insights from over 25 years of spiritual and secular success.
For more information visit: The Money Keys
Sharon McRill prepares her staff to be successful with customers. She’s founder and president of The Betty Brigade, an expanding personal assistance and concierge company based in Ann Arbor, MI. The Betty Brigade helps busy professionals with moving, home staging, organizing, event planning, pet care, errands – virtually anything clients need done but have no time to do themselves.
For more information visit: Betty Brigade Website
Bob Frare, CSP has been a professional speaker, author, executive coach and consultant for over 30 years. His expertise is helping companies blend appropriate consultative selling skills into the customer’s experience. Bob’s client list ranges from large international companies to mid-market companies to entrepreneurs who are willing to examine and improve their sales and customer service skills.
For more information visit: Bob Frare,CSP Website
Peter Lamas is known as an innovator in the natural beauty industry. He has worked with some of the most iconic women in the world including Grace Kelley, Elizabeth Taylor, Diana Ross and Jacqueline Kennedy. During his days as a stylist, he created stunning looks for high-fashion runway shows and magazine covers. However, personal experiences led him to take a closer look at the ingredients used in beauty products and inspired him to create something better. Today Peter is the chairman and chief product formulator for his own line of natural skin and hair care products.
For more information visit: Peter Lamas Website
Scott Shilling is the author of Without Customers...Ya Got Nothin'! 104 Powerful Ideas to Get More Customers. Scott is the founder of Schilling Sales and Marketing, Inc.—an organization committed to providing Inspired Answers to Today's Challenges. Scott has presented at over 1,500 events in the last 6 years alone sharing the stage with former first lady Laura Bush, General Colin Powell, Rudy Giuliani, Mary Buffet and many more.
For more information visit: Inspired Answers to Today's Challenges
Dr. Anita Sanchez shares “Guided Imagery for Service Excellence.” Anita is an International consultant, trainer, speaker and coach, focusing on organization development, diversity, inclusion & engagement, and transformational positive change with over 30 years experience. Developer of the powerful guided imagery exercises, “Letting Go and Embracing Change” and “Your Powerful Essence.”
For more information visit: Guided Imagery Meditations
Nancy Drew shares Ignite Your Sales - 5 Ways to Double Your Sales.” Nancy is an international sales expert, author and speaker, is the go-to authority for empowering business owners with proven sales techniques that produce staggering success.
For more information visit: Drew and Associates
Tiffany Peterson shares “The 5 Gates of Closing a Sale.” Tiffany is founder of The Lighthouse Principles, worked with and for many popular authors and groups, both selling and teaching the content for Franklin Covey, The 7 Habits of Highly Effective People, the world famous Rich Dad, Poor Dad series, and Jack Canfield, creator of The Chicken Soup for the Soul series. She brings a vast amount of experience to your audiences and coaching clients.
For more information, visit: The Lighthouse Principles
Pragito Dove shares 3 Keys for Stress-Free Living for business professionals. Pragito is a master trainer, speaker, and meditation expert who teaches people how to transform pain and anxiety into joy and inner peace in order to achieve real world success. A best-selling author and laughter meditation advocate, she founded the Laughing Buddhas Network to make happiness accessible to all.
For more resources from Pragito visit: Discover Meditation
Valerie René Sheppard is a leadership expert sharing wisdom as a speaker, author, coach and host. She has a diverse background, including business strategy and marketing, creative and performing arts, event planning/production, and personal/professional development.
Ruth Klein, an Integrative Brand Strategist and Productivity Coach, helps create a business brand or a book brand that is in alignment with your purpose and passion! Listen to her Gladys interview about “Creating a Soul-Centered Business Brand”.
Make a real difference for your brand and marketing, Learn more here!
Sean Smith, is a Certified Master Results Coach and Master Practitioner of Neuro-Linguistic Programming who has empowered thousands of people around the globe to stop their sabotaging habits, grow their personal and business foundations, and live an authentic life filled with Passion and Purpose.
|INTERVIEWS ON BLOG TALK RADIO|
Blog Talk Radio - Customer Experience Show
Blog Talk Radio Authors Read
|Interviews with Executives Featured in Who's Your Gladys?|
The Green Company
Preston Wynne Spas
|Interviews with Bestselling Authors and Customer Service Experts|
Robert MacPhee, is the author of "Manifesting for Non-Gurus" and president of Heart Set, Inc. a company dedicated to helping people live the life of their dreams.
Chip R. Bell and John R. Patterson, authors of “Take Their Breath Away: How Imaginative Service Creates Devoted Customers” and “Customer Loyalty Guaranteed”
Joanna Brandi, “Customer Care Coach” who has trained tens of thousands of people worldwide and author of “Winning at Customer Retention” and “Building Customer Loyalty”
Roxanne Emmerich, sought-after workplace transformation expert and author of “Thank God It’s Monday!”
Lisa Ford, renowned speaker and creator of the best-selling “How to Give Exceptional Customer Service” video series
Barbara Glanz, author of eleven bestselling “how-to” books, including,“The Simple Truths of Service: Inspired by Johnny the Bagger” (with Ken Blanchard) and “CARE Packages for Your Customers: An Idea a Week for Customer Service”, acclaimed speaker and trainer
Shep Hyken, author of “The Cult of the Customer” and “Moments of Magic: The Loyal Customer”
Mary Jane Mapes, founder of Aligned Leader Institute and author of “The Art of Fielding Questions with Finesse”
Rebecca Morgan, author of “Calming Upset Customers: Staying Effective During Unpleasant Situations” and “Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff”
Holly Stiel, author of “Ultimate Service: The Complete Handbook to the World of Concierge,” and “The Neon Signs of Service: Getting to the Heart of the Matter in Customer Service”
Ruth Klein, an Integrative Brand Strategist and Productivity Coach, helps create a business brand or a book brand that is in alignment with your purpose and passion! Listen to her Gladys interview about “Creating a Soul-Centered Business Brand”. Learn more here!