| AUTHORS READ ON BLOG TALK RADIO |
 |
Blog Talk Radio Authors Read
Marilyn Suttle & Lori Jo Vest
Host of the Conscious Discussions talk radio program, Lillian Brummet, is honored to showcase authors, storytellers and poets reading from their published work
on Authors Reads radio program.
www.blogtalkradio.com
|
| Interviews with Executives Featured in Who’s Your Gladys? |
 |
The Green Company
Dominique Samson, Vice President
New England Builder, voted “America’s Best Builder” and “Best Customer Service Nationwide”
www.greencos.com
|
 |
ISCO Industries
Jimmy Kirchdorfer, President
Headquartered in Louisville, KY with 29 locations around the world.
www.isco-pipe.com
|
 |
Preston Wynne Spas
Peggy Wynne Borgman, President, Preston Wynne, Inc.
Operates award-winning spa and consulting business to businesses worldwide.
www.prestonwynne.com
|
| Interviews with Bestselling Authors and Customer Service Experts |
 |
Chip R. Bell and John R. Patterson, authors of “Take Their Breath Away: How Imaginative Service Creates Devoted Customers” and “Customer Loyalty Guaranteed”
|
 |
Joanna Brandi, “Customer Care Coach” who has trained tens of thousands of people worldwide and author of “Winning at Customer Retention” and “Building Customer Loyalty”
|
 |
Roxanne Emmerich, sought-after workplace transformation expert and author of “Thank God It’s Monday!”
|
 |
Lisa Ford, renowned speaker and creator of the best-selling “How to Give Exceptional Customer Service” video series
|
 |
Barbara Glanz, author of eleven bestselling “how-to” books, including,“The Simple Truths of Service: Inspired by Johnny the Bagger” (with Ken Blanchard) and “CARE Packages for Your Customers: An Idea a Week for Customer Service”, acclaimed speaker and trainer
|
 |
Shep Hyken, author of “The Cult of the Customer” and “Moments of Magic: The Loyal Customer”
|
 |
Mary Jane Mapes, founder of Aligned Leader Institute and author of “The Art of Fielding Questions with Finesse”
|
 |
Rebecca Morgan, author of “Calming Upset Customers: Staying Effective During Unpleasant Situations” and “Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff”
|
 |
Holly Stiel, author of “Ultimate Service: The Complete Handbook to the World of Concierge,” and “The Neon Signs of Service: Getting to the Heart of the Matter in Customer Service”
|
